“What if your CX system could think?”
Not just collect feedback — but understand it, act on it, and surface what matters. Built for teams that want answers — not dashboards.
Our Story
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We didn’t set out to build a dashboard. We wanted to build a CX teammate that listens to every customer and tells you what matters.
​The journey began in 2006, when we were invited to help Porsche GB rethink how they listened to customers.
Long before CX became a buzzword, we were rethinking how feedback should feel — and what businesses really need from it.
We saw the limitations of traditional surveys and imagined something better: a system built not around what businesses wanted to know, but around what customers actually wanted to say.
ClearTrack CX has always believed in better ways to understand customers.
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Today, with AI at the forefront, we’ve reimagined customer experience completely.
ClearTrack CX is not a survey tool, a reporting suite, or a platform you have to log into. It’s a thinking CX utility — always on, always interpreting, always surfacing what matters.
We exist to make customer insight effortless — and help businesses act with confidence.
CX Strategy, Delivered by People Who Know
Still using surveys to ask the wrong questions? Let us help you transform how you gather, frame, and respond to feedback — using conversational, always-on listening models. ​
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Let our AI-led insights and expert eyes uncover what’s getting in your customers’ way — and how to fix it.
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We help you decode complaints, blockers, and customer churn triggers fast. Understand what the FCA’s Consumer Duty means for customer experience — and how to align your CX journey to stay compliant, confident, and credible.
Client Testimonials
"Working In partnership with Cleartrack CX we launched our new customer feedback system a few months ago.
Cleartrack's innovative approach to gathering customer feedback has proven to be immensely successful, enabling us to collect ten times more feedback than our previous methods, and we are still confident we can increase on this further.
The insights we gain are fueling our continuous improvement program, enabling us to quickly identify and implement swift changes to address customer concerns.
— Sharon Straughan,Risk and Compliance Director, Coplus
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“They helped us decode friction, lift response rates, and rethink feedback from the ground up.”
— Robin Clempson, Marketing Partner,
Albert Goodman
“ClearTrack CX helps us see what matters, not just what’s measured. The insights feel hand-delivered.”
— Tracy Newman, Head of CX, Tela Group